With this transition, Gallus customers will have access to the entire product and service portfolios of both companies from a single source. Customers will be able to retain their existing sales and service contacts with Gallus and continue to benefit from the specialist industry expertise, but they will also now have the comprehensive know-how of Heidelberg and the industry’s largest service network at their fingertips.
The integration plan will allow Gallus/Heidelberg to strengthen its footprint in the North American label market. Since the Gallus Group was integrated into Heidelberger Druckmaschinen AG in 2014, joint technical developments have already taken place, such as the Gallus Labelfire digital label printing machine.
“Gallus has been selling its products in the US for many years,” said Christof Naier, head of Business Unit Label. “Now we have the unique opportunity to be stronger in the US market by combining the best of both organizations, without losing the Gallus touch.”
Heidelberg/Gallus will provide customers with a complete print shop solution including reliable equipment, parts, service and consumables support. With 24/7 call intake, customers can expect quick reaction time. They will also receive fast technician scheduling due to Heidelberg’s established service network and extensive parts availability as well as timely delivery coordinated by Heidelberg’s experienced parts department and local warehousing in the United States.
“Customers’ requirements for efficiency in all manufacturer and supplier sectors are increasing due to the growing digitization in the print media industry,” said Felix Mueller, president of Heidelberg Americas. “In response to the changes in our industry, this move is a key signal of partnership with our current and new customers in growing profitably in the label market segment.”