The new program features a customer service telephone number in Latin America and enhanced Internet functions to shorten service response cycles and customize technical support.
“With the new service in place we can proactively channel the requests of Latin American customers to the appropriate representative who speaks their language and understands the culture of their business,” said Dominique Marchand, marketing director, Flint Ink Latin America.
Graphic communications, packaging and converting professionals in Mexico, the Caribbean and Central and South America can reach sales representatives, ask questions, obtain product information and request technical support via telephone by dialing (305) 670-0066 or (55-11) – 4613-5200 for Mercosur.
Flint Ink’s website, www.flintink.com, has also been enhanced to streamline customer Internet queries for personalized information and support. “Now customers can obtain regional overviews of products specific to their business from the new ‘Our Products’ section. Customers’ requests are sent directly to the linked sales or service representative in their region,” said Ms. Marchand.
“Our goal is to benefit our customers by thinking globally and acting locally,” said Ms. Marchand. “By focusing on our customers specific cultural, business, product and service needs, we can help customers develop new business.”