“With Koenig & Bauer’s rich 200=year history of technical innovation, we have the ability to offer more proactive innovative support ensuring that our customers receive the maximum uptime and throughput in their facility and allow them to remain ahead of their competitors,” said Jeff Dietz VP, Web & Specialty Press Division at Koenig & Bauer Flexotecnica. “Our new AR-DataGlass stands out as part of our on-going innovation of new product introductions.”
The Augmented Reality-DataGlass Remote Support system provides Koenig & Bauer remote maintenance specialists with the ability to experience, in real time, what a customer’s technical team can see and hear. This is accomplished with the aid of an HD camera, headset and microphone. The specialist can offer targeted support and be instructed step by step on how to remedy the problem.
By providing this one-to-one conversation between Koenig & Bauer’s technical team and the customer, Koenig & Bauer is better able to help them immediately diagnose the problem and get their flexo production system up and running. No longer is there a need to wait a crucial few days for a technician to visit and diagnose the problem.
“A remote support specialist can see and follow the actions of a press technician on site live and in real time while he or she works on the press, and see exactly what the technician is seeing,” Dietz noted.