One of the ways Nazdar strives to provide superior technical support is through its InkAnswers@nazdar.com email service, which helps inkjet, screen, and narrow web printers worldwide find solutions to their printing ink needs.
The diverse knowledge of the InkAnswers team allows it to quickly provide suggestions and/or product recommendations to most questions in less than an hour.
"Typical questions we receive are varied, wide-ranging, and span numerous print technologies. Common questions from users are for ink application recommendations, color match formulas, and for regulatory documentation for specific inks," said Bruce Ridge, director of Technical Service at Nazdar. "This service is designed to provide technical support to busy printers and distributors that would rather email their questions from their phone or computer in order to receive a detailed response in writing (sometimes with attachments) that they can read at their convenience."