Zebra Enables Walgreens to Bridge Digital, Physical Store Experience

Zebra Technologies Corporation announced Walgreens, one of the nation’s largest drugstore chains, is using Zebra enterprise-class handheld mobile computers and tablets to help enhance store operations and transform the shopping experience for customers.

Walgreens selected Zebra’s ET50 tablet and TC51 mobile computer for use in all its stores across the U.S. It will showcase some of its inventory management and store operations solutions at Zebra’s booth (#2101) at the National Retail Federation Annual Convention & EXPO on Jan. 13-15, 2019 in New York City.

According to Zebra’s 11th annual Global Shopper Study, 55% of surveyed shoppers and 74% of retail store associates believe store associates equipped with the latest technology improve the overall shopping experience. Walgreens’ assisted selling and inventory management applications running on Zebra enterprise-class mobile computers boost productivity and improve the customer experience while connecting its associates and customers nationwide.

“Every customer has a unique need when shopping, so each experience needs to be personalized for it to be successful,” said Steve Turner, chief information officer and SVP, Walgreens. “Zebra’s mobile solutions make it easy and frictionless for our team members to complete store management tasks and assist shoppers so that we can focus on delivering the best possible experience for customers every time.”

With Zebra’s Android-based TC51 mobile computer and ET50 tablet, Walgreens’ team members have the information they need at their fingertips, allowing them to quickly and accurately assist shoppers and complete daily tasks. Zebra’s mobile computers and tablets make it easier for team members to check planograms, look up product information, or set up an order for home or direct-to-store with a few simple clicks – freeing up time to help more customers.

“Consumer expectations are rapidly changing, and retailers need to evolve to meet the increase in on-demand needs,” said Jeff Schmitz, SVP and chief marketing officer, Zebra Technologies. “Zebra’s intuitive mobile computing solutions provide Walgreens’ team members with a performance edge. Through better training and visibility into everything from inventory to shopping behavior, Walgreens is optimizing operations and improving the customer experience with quicker, more knowledgeable service.”