C&A Collaborates with Nedap to Enhance Omnichannel Operations

Nedap, the global leader in item-level inventory visibility, has partnered with European fashion retailer C&A to optimize omnichannel logistics through Nedap’s Inventory Engine.

This strategic collaboration enables real-time tracking and status assignment of e-commerce items and establishes a foundation for a responsive and agile retail operation by enhancing inventory accuracy and improving the Click & Collect (BOPIS) customer experience.

BOPIS service, allowing customers to order online and pick up in-store, is an important part of its customer experience. However, this model can hold operational challenges, e.g., if in-store cycle counts mistakenly include items reserved for pickup if the item status isn’t accurately assigned.

To improve this process, C&A deployed Nedap’s Inventory Engine in its e-commerce warehouses. RFID-enabled read points at dispatch locations automatically scan outbound items and assign the correct status. This information is synced in real time, ensuring that Click & Collect items are excluded from store inventory counts.

“In modern retail, inventory is dynamic and constantly changing,” says Tom Vieweger, RFID Business Expert at Nedap. “Retailers need an architecture that reflects real-time availability, including items reserved for e-commerce pickups. Nedap’s Inventory Engine provides this real-time item-level view, enabling C&A to reduce complexity, fulfill online orders confidently, and deliver the seamless shopping experience consumers expect.”

The data captured and processed through Nedap’s Inventory Engine supports teams in enhancing the unified shopping experience for consumers. The technology provides a reliable and scalable foundation that aligns with ongoing business growth.

The project launched in late 2024 and was operational within weeks. C&A is now scaling the solution across its broader omnichannel infrastructure.