Bühler launched BühlerVision, which the company said provides advanced remote service and maintenance, powered by the latest smart glass technology and augmented reality software, 

Customers are connected to Bühler experts remotely, which significantly speeds up reaction time, reduces travel time and the costs and safety risks associated with on-site service visits, according to Bühler.

In early 2020, Ardent Mills, a flour supplier and grain innovator in North America, commissioned several new Bühler machines utilizing BühlerVision technology. 

“Throughout the pandemic, we have been able to utilize the BühlerVision system to remotely troubleshoot with Bühler technicians, as well as give virtual plant tours,” said Scott Roush, director of technical milling at Ardent Mills. “Safety is a core value that we use to make every decision, and this technology allowed us to reduce the risk of COVID-19 exposure even further for our employees, and Bühler employees, while keeping our equipment running efficiently. We look forward to seeing what other doors this technology can open for us.” 

With BühlerVision’s remote assistance, a remote service specialist can see what the person on-site is seeing, and as a result, provide instant, targeted feedback and instructions using video, audio, text, markers and document sharing, Bühler noted

While getting the needed support, the on-site user can work completely hands-free and accomplish the recommended tasks, resolving the issues, according to Bühler. 

Assistance can be quickly deployed on-premises or in the cloud, the company said. Needing only an internet connection, no further software or hardware is required. 

“In the past, when a machine has required assistance, we’ve used other kinds of technology, such as phone, e-mail and video-conferencing to resolve issues and help our customers get back online,” Bühler Support Technician Richard Swords said. “Now with BühlerVision, we are able to serve customers much faster. It really puts us right there with the customer to troubleshoot the machine and provide the immediate support.”