R.E. Carroll Inc
. launched its new Brand Promise to the coatings industry – Knowledgeable, Responsible, Trusted: What Matters To You Is Important To Us
What does the Brand Promise mean?
Knowledgeable- "From our Technical Sales Representatives to our Customer Service Team, we will provide all the necessary and critical information about our products to you, make recommendations on their use, and how they can address the needs of our customers to the best of our abilities," company VP David Carroll said.
Responsible- "In addition to our ISO 9001 certification, R.E. Carroll Inc. also maintains a Responsible Distribution certification as a requirement of our membership in the National Association of Chemical Distributors(NACD). That means we will handle, store, and prepare for shipment, the raw materials we sell in a responsible manner and educate our customers on safe use where possible," Carroll said.
Trusted- "We strive to earn your trust from your first interaction with us via the phone or internet all the way through the order and beyond. If something isn’t right, we’ll make it right to the best of our abilities," Carroll said.
"For over 95 years, R.E Carroll Inc has been selling quality raw materials to industry," he added. "We strive to partner with our customers not just sell you raw materials. We look forward to serving your needs every day. If it matters to you, it is important to us!"