05.21.19
Epson America, Inc. at the National Restaurant Association Show announced that Press Coffee Roasters, a specialty coffee café in Phoenix AZ, has implemented the SpeedETab mobile ordering and payment solution with Epson’s TM-m30 mPOS printers at its 7 locations in the greater Phoenix area.
The joint solution streamlines Press Coffee’s mobile orders and provides customers with an easy, fast and personalized mobile ordering experience.
Press Coffee Roasters sought to deliver superior convenience while growing its base of loyal on-the-go customers. Press Coffee selected the SpeedETab platform for its enterprise-class ordering, analytics and engagement tools and its convenient, branded mobile application.
SpeedETab now powers mobile ordering and payments at more than 1,500 U.S. locations, including Barnes & Noble Cafes, Panther Coffee, Gregory's Coffee and Toby’s Estate.
“Until very recently, having your own mobile ordering application was reserved for enterprise brands that had the resources and capital to build a quality mobile experience,” SpeedETab CEO Adam Garfield said. “We make it easy for SMBs and mid-market brands to compete by giving them an out-of-the-box digital ordering solution that lets customers skip the line while personalizing the ordering and pickup experience.”
“Our goal with a mobile app was to give our customers another way to order and know they were still getting the same great Press drinks and food," Press Coffee co-owner Jason Kyle added. "We also needed a reliable way to funnel mobile orders into our existing workflow so that baristas could streamline order-ahead tickets without interrupting service to in-store customers.”
Press Coffee users simply reorder favorites with the tap of a button. As each order is received, the in-store system flashes and beeps to alert staff. When the order is approved, the system sends the ticket via Bluetooth to the Epson TM-m30 for printing, then alerts the customer that the order is being prepared. To top off the concierge experience, the customer’s photo and name are displayed to help baristas provide that personal touch.
“With SpeedETab and Epson printers, we’ve integrated online orders into our workflow without missing a beat. Now we can ensure order accuracy and manage order volume during our busiest times,” Kyle said. “Our baristas appreciate the compact modular design of the printers and how little space they use on the counter. They don’t have to worry about them since they’re reliable and low maintenance products.”