In the last three years, Comexi has expanded this department, restructuring its internal organization, strengthening its technical team and improving its responsiveness, incorporating digitalization. In 2015, the SAT inaugurated a Service Hub in Comexi North America, with a team of technicians exclusively dedicated to the US and Canada and the installation of a new spare parts warehouse in Charlotte, NC.
Comexi has just incorporated three new service technicians that will continue improving its customer service. Specifically in Asia, the group now offers more direct and fast contact with Àlex Astudillo, a senior engineer with more than 10 years of experience and extensive knowledge of the flexible packaging industry. Astudillo directs care service in this geographical area from Bangkok, Thailand.
Comexi has also just incorporated two new service technicians at its headquarters in Charlotte. In addition, Comexi North America has recently named Olof Buelens as the new VP of sales and technical services. In parallel, the group will expand its stock of spare parts exclusively for the US market
Annually, Comexi’s technical service department, as a whole, conducts more than 850 visits and, in the last 12 months, 80% of the 3,000 queries have been solved in a telematics way.