“More than ever, our story involves the commitment to innovate with the greater good as our guide,” she wrote. “We’re still pushing the boundaries of what is possible… focused on helping our customers be more successful by harnessing the potential of services and technologies for the promise of a better world.”
The report comes just after Xerox was added to the Dow Jones Sustainability North America Index (DJSI North America) and CDP (the Carbon Disclosure Project) ranked Xerox among the highest scores at 95 (A-). The world’s largest investors representing trillions of dollars in assets rely on the CDP to identify the critical elements of climate change and emissions accounting.
This is the ninth consecutive year Xerox has issued its Citizenship Report, which details the company’s global impact during 2013 across five major focus areas: Sustaining Business, Evolving the Workplace, Serving Customers, Preserving the Planet and Caring for Communities.
The report also cites several significant achievements:
• Diversity: Since last year, the percentage of Xerox U.S. workforce who are minorities rose nearly 1 percent to 40.3 percent, and the percentage of its executive and senior-level managers who are women rose from 26 percent to 27 percent.
• Market leadership: In 2012, the company was named as a market leader in five industries; in 2013, the number grew to seven which include healthcare and benefits in addition to its traditional document management business.
• Offerings in its Services business expanded to include products that improve the productivity of transportation systems, IT infrastructures and back-office processing, while at the same time decreasing environmental impacts such as GHG emissions and reducing costs.
• Sustainability: Xerox's approach to managing products at end-of-life translates into significant environmental and financial benefits. Globally, the company reused, recycled or remanufactured over 99 percent of suppliers, parts and equipment through its returns programs. Since 2009, it reduced water consumption by 35 percent and greenhouse gas emissions by 24 percent. With a 9 percent reduction in greenhouse gas emissions since 2012, the company says it is well positioned to meet its second generation goal of a 10 percent reduction by 2017.