10.04.05
InkJet, Inc. (IJI), a leading supplier of low cost, high quality inks and replacement parts to the coding and marking industry, has unveiled its new customer service center. Doubling the size of its previous manufacturing facility, IJI added a 12,800 sq. ft. wing featuring a new training center, testing lab, parts department, customer service and expanded warehouse space.
“Everything was done to keep the quality of our products and services high and our costs low,” said Jim Burge, plant manager of IJI. “Demand for our products is strong and growing. To continue supporting our customers worldwide with quick delivery and responsive service, we needed to expand.”
IJI’s new training center hosts classes in operating and maintaining a wide variety of OEM ink jet coders and printers, helping customers reduce their reliance on outside service contractors for routine cleaning and maintenance tasks. IJI trains operators to set-up and clean and troubleshoot the coders identical to those in use at their plant. With its new warehouse space for raw goods and finished inks and nozzles, IJI is stocking a larger variety of products to maintain speedy product delivery across its expanding product line. IJI is also purchasing raw goods in large quantities to hold prices down.
To support growing demand for its new EZ JET nozzle, a replacement nozzle for use on all Videojet EXCEL series coding and marking systems, IJI designed a new nozzle manufacturing and test center in the new wing. Demand for IJI’s inks, with price points typically 20 percent to 30 percent less than OEM fluids, is also robust.
“Everything was done to keep the quality of our products and services high and our costs low,” said Jim Burge, plant manager of IJI. “Demand for our products is strong and growing. To continue supporting our customers worldwide with quick delivery and responsive service, we needed to expand.”
IJI’s new training center hosts classes in operating and maintaining a wide variety of OEM ink jet coders and printers, helping customers reduce their reliance on outside service contractors for routine cleaning and maintenance tasks. IJI trains operators to set-up and clean and troubleshoot the coders identical to those in use at their plant. With its new warehouse space for raw goods and finished inks and nozzles, IJI is stocking a larger variety of products to maintain speedy product delivery across its expanding product line. IJI is also purchasing raw goods in large quantities to hold prices down.
To support growing demand for its new EZ JET nozzle, a replacement nozzle for use on all Videojet EXCEL series coding and marking systems, IJI designed a new nozzle manufacturing and test center in the new wing. Demand for IJI’s inks, with price points typically 20 percent to 30 percent less than OEM fluids, is also robust.