12.13.17
Heidelberger Druckmaschinen AG (Heidelberg) is reaching a milestone in its “Heidelberg goes Digital” strategy with the market launch of the Heidelberg Assistant presented at drupa 2016. With the start of the rollout in the pilot markets of Germany, Switzerland, USA and Canada, the company is placing the customer-supplier relationship on a new footing. Heidelberg developed the Assistant in cooperation with 30 pilot customers.
With the Heidelberg Assistant, the company is continuing to expand its range of digitization solutions and enabling customers to run their processes smoothly and to operate their print shops smartly and efficiently. It gives users a complete overview of the service and maintenance status of their print shop, including data-based failure prediction.
Access to Big Data performance analytics also offers further potential for boosting productivity. The Assistant will enable Heidelberg to further scale its existing Big Data applications such as Predictive Monitoring and Performance Consulting in the market.
“With the market launch of the Heidelberg Assistant, we are reaching a milestone and taking the digital customer approach to the next level. This will enable our customers to adopt a smart approach to the operation of their print shops with high performance and maximum transparency. With the access to the new Heidelberg eShop, we are greatly simplifying the ordering process for our customers,” said Dr. Ulrich Hermann, member of the Management Board responsible for Heidelberg Services and Chief Digital Officer.
The Heidelberg Assistant also offers direct access to the new Heidelberg eShop (shop.heidelberg.com). This link creates a smart eCommerce solution, since products can be individually recommended according to customers’ installations and needs. Consumables and selected service parts are generally delivered within 24 hours.
With the Heidelberg Assistant, the company is continuing to expand its range of digitization solutions and enabling customers to run their processes smoothly and to operate their print shops smartly and efficiently. It gives users a complete overview of the service and maintenance status of their print shop, including data-based failure prediction.
Access to Big Data performance analytics also offers further potential for boosting productivity. The Assistant will enable Heidelberg to further scale its existing Big Data applications such as Predictive Monitoring and Performance Consulting in the market.
“With the market launch of the Heidelberg Assistant, we are reaching a milestone and taking the digital customer approach to the next level. This will enable our customers to adopt a smart approach to the operation of their print shops with high performance and maximum transparency. With the access to the new Heidelberg eShop, we are greatly simplifying the ordering process for our customers,” said Dr. Ulrich Hermann, member of the Management Board responsible for Heidelberg Services and Chief Digital Officer.
The Heidelberg Assistant also offers direct access to the new Heidelberg eShop (shop.heidelberg.com). This link creates a smart eCommerce solution, since products can be individually recommended according to customers’ installations and needs. Consumables and selected service parts are generally delivered within 24 hours.