In the fourth quarter, total revenue of $5.6 billion was down 3% or 4% in constant currency. Revenue from the company’s services business, which represented 55% of total revenue, was $3.0 billion, flat year over year and down 1% in constant currency. Revenue from the company’s document technology business, which represented 42% of total revenue, was $2.4 billion, down 6%.
“We managed anticipated headwinds while continuing to build our business by investing in growth markets such as healthcare and graphic communications , and expanding Services internationally,” said Ursula Burns , Xerox chairman and CEO. “Looking ahead, we’re focused on evolving our portfolio and implementing our cost initiatives to improve both revenue and margins.”
“Our clients continue to partner with us to take out complexities in their business processes and we’re seeing success in the marketplace. With services signings up 21% in the past year and our BPO and ITO renewal rate at 92% for the year, we’re well positioned entering 2014.”
Fourth-quarter operating margin of 9.3% was down 1.3 points. Gross margin was 30.7%, and selling, administrative and general expenses were 18.6% of revenue.
Xerox generated approximately $1 billion in cash flow from operations during the fourth quarter and $2.4 billion for the year, ending 2013 with a cash balance of $1.8 billion. The company repurchased $524 million of shares in the fourth quarter 2013 and approximately $700 million for the full-year.