"Canon is honored that our PIXMA multi-function inkjet printer lineup has secured the highest ranking in customer satisfaction from J.D. Power," said Yuichi Ishizuka, executive vice president and general manager, Imaging Technologies & Communications Group, Canon U.S.A. "We always strive to maintain our status as an industry leader, and this distinction shows our ability to deliver excellent customer satisfaction to our valued customers."
J.D. Power awards and rankings are based on responses from consumers and business customers each year who have used or owned the products and services being rated. These customer satisfaction rankings are determined by evaluating companies and product lines on six key factors: performance, reliability, ease of operation, variety of features, price and customer service.